Return/Exchange Policy
 
Return Policy

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At Golden feather, we pride ourselves on providing high-quality jewelry to our customers. However, we understand that sometimes things may not go as planned. That's why we have the following policy in place:

All purchases are final. We do not offer returns or refunds for any reason. Therefore, please take the time to carefully pick your order.
In the unlikely event that you receive a defective item or an item that does not match your order, we will offer a free exchange. To initiate this, please email us at goldenfeather539@gmail.com within 2 days of receiving your order. Please provide a clear video or a photo of the received item along with the reason for the exchange.
We will then arrange for a pickup of the wrong item and dispatch the correct item as soon as possible. Please note that free exchanges are only offered in the case of defective items or items that do not match your order. We do not entertain return or refund requests. 
Items purchased during a sale are non-exchangeable. We believe in offering significantly low price for our product, and in return, we request our customers to carefully consider their choices before making a purchase.
Please consider recording an unboxing video of your order. This will help us resolve any potential issues promptly and efficiently, should they arise.
Note: While we strive to ensure the highest quality of our products and services, having video evidence can significantly aid in resolving claims related to missing or damaged items. Missing claim cannot be resolved without a video proof.
Exchange Policy for Ring size issue/undesired product
We offer free exchanges on orders above ₹4000.

For orders below ₹4000, the shipping cost for exchange will need to be covered by the customer. Total charges of INR 349 (may vary depending on your location) are applicable and must be borne by the customer for all exchanges. This cost covers hassle free pickup and delivery of your exchange.
 
We understand that purchasing jewelry online can be tricky, especially when it comes to ring sizes, or you may not like something that your bought. That's why we offer exchanges. To initiate an exchange for a ring size issue or to exchange an undesired product, please follow these steps:
1.    Notify us of the issue via email ( goldenfeather539@gmail.com) or Instagram within 2 days of receiving your order. Please include your order number and the size you need.
2.    Carefully package and wait for the pickup of the product that will be arranged by us. Please note that the product must be in its original condition and packaging.
3.    Once we receive the product, we will inspect it carefully. If the product is in its original condition and packaging, we will ship the desired size to you.
Please note that we do not cover the cost of shipping for exchanges. We will support you in exchanging the product but it is the customer's responsibility to timely inform us . If you have any questions or concerns, please do not hesitate to contact us. We are here to help and want to ensure that you are completely satisfied with your purchase.

Return Policy for Sale items

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Sale items purchased from our online store are strictly non-exchangeable, except in cases of defective items. If you receive a defective sale item or an item that does not match your order, report it within 3 days of delivery.
Thank you for choosing Golden feather. We appreciate your business and look forward to serving you again in the future.